FAQ
- How are your boxes packaged?
- Will this product be in the monthly box?
- How long do shipments take to arrive?
- My package says ‘delivered’ but I never got it
- Can I add a gift note?
- Do you include a receipt in the box?
- Can I pay via PayPal?
- What currency do you charge in?
- How much is Canadian / International Shipping?
- What is your refund / return policy?
- Do you wholesale?
- How does your trees.org partnership work?
How are your boxes packaged?
Our boxes are shipped using beautiful kraft paper boxes made from 100% recycled materials and printed on with plant-based inks. We use crinkle paper to pad the contents when shipping fragile items. For smaller items, we use recycled poly or padded mailers. We love surprises and extra special touches, so each shipment is packed with an extra little gift!
Will this product in the monthly box?
No, we only put items in the Boutique that won’t be in a box, or already have been in a monthly box. So no worries about buying something and then feeling like you should have waited.
How long do shipments take to arrive?
We'll email you a tracking number when your box is on its way. We ship via USPS from Tempe, Arizona. Those of you in surrounding states should receive your shipment within a day or two. The further away, the longer it will take, but it shouldn't be more than one week for anywhere in the US.
My package says ‘delivered’ but I never got it
In the rare instance where you never received your package, you’ll have to submit a missing mail request with the USPS, followed by filing a claim and asking for a refund. Goddess Provisions cannot reship packages marked as ‘delivered’ as our agreement ends at shipping the package to you with tracking info. The USPS then enters an agreement with the customer to deliver the goods. Therefore, Goddess Provisions cannot submit info on the customer’s behalf. Please contact support if you need to change your address.
Can I add a gift note?
Unfortunately, we're not set up to accommodate the inclusions of gift notes.
Do you include a receipt in the box?
No, we don’t. So no worry about exposing the price if you’re sending a gift!
Can I pay via PayPal?
Yes you can! Add items to your cart and then on checkout select the PayPal button under "Express checkout".
What currency do you charge in?
All prices are in USD.
How much is Canadian / International Shipping?
Canadian and International shipping costs are calculated based on weight. US shipping is free over $75, and calculated based on weight for orders below this.
What is your refund / return policy?
We rarely have issues with our products or boxes but when we do we always work hard to resolve any issues that come up. All of our products and box orders are final sale, and not available for returns or refunds. Contact support with any questions within 7 days of receiving an order.
Do you wholesale?
Yes, you can wholesale with us at FAIRE by following this link.
How does your trees.org partnership work?
We have a partnership with trees.org and for every box and boutique item sold, we plant a tree. For more information please visit their website at trees.org.